Owner was very helpful and very knowledgeable about his craft. Very very happy with the service and craftsmanship. Highly recommended.
Update: Went back a year later in 2023. They are at a new location. I was so happy with the work and service the first time that I decided to have my wife’s engagement and wedding rings remade for our 20th anniversary. They turned out exquisite! The craftsmanship is top notch and the service/hospitality is great as ever.
If you are looking for jewelry repair shop with reasonable cost in Tokyo, I would recommend this shop.
They provided professionally skilled repair work on broken neckless chain with good services. The cost I paid was super reasonable though they didn’t hang any signs. You could ask the repair cost beforehand, of course.
To visitors: Okachimachi is the place where a lot of jewelry shops located with variety of selections and there are also repair shops around there. I encourage you to stop by and check these shops when you walk along Yamanote line between Ueno and Akihabara.